Not Again: iPhone 3G Release Plagued by Activation Problems
Despite the overwhelming success of the first Apple iPhone launch day, Apple and AT&T did have one glaring black eye left shining after the event: countless owners were plagued by activation problems which prevented new iPhone owners from activating for, in some cases, up to three days. An unactivated iPhone is essentially useless, with functionality locked out pending activation. In many cases, this left new owners with no working phone, as swapping their iPhone SIM with their older device didn't work. The whole activation process was, to put it mildly, an abomination. Considering the heat both Apple and AT&T took in regards to the activation process for the inaugural iPhone launch -- we all could have safely predicted that Apple and AT&T would have all their ducks in line for the iPhone 3G launch, and customers would enjoy a problem-free, quick and easy activation. Right?
Evidently not. Reports have been coming in all morning about what appears to be an eerily similar situation developing with activations of new 3G iPhones. Lines at both Apple and AT&T stores are stagnated, with some hopeful purchasers reporting that their line has not moved in over an hour. One iPhoneFAQ reader has indicated that the line at his local Apple store (location not provided) had processed only about 25 purchases over 4 hours after opening the doors.
Originally, Apple and AT&T planned to perform iPhone 3G activations in store, but it appears this is changing -- at least in some locations. Many customers have been sent home after purchase due to "problems with the activation servers" and have been instructed to attempt to activate their shiny new iPhone 3G from home via iTunes.
To make matters worse, whatever backlog or other issues that are creating failures with the activation servers appear to be befuddling original iPhone owners that have attempted to upgrade to iPhone OS 2.0. Activation backlogs are supposedly preventing the OS 2.0 upgrade process from completing, leaving iPhones bricked and usable in the interim.
Check back for updates. More to come as information becomes available.
If you're currently reading iPhoneFAQ from your original iPhone while waiting in line or have returned from purchasing an iPhone 3G, please let us know about your experience in the comments below.