In the world of smartphones customer satisfaction normally rises with each new OS update. The iPhone went from an average customer rating of 6.93 to an average of 7.7 when iOS 5 was launched. However, Apple has seen its first slip with customer satisfaction with the launch of iOS 6. According to the mobile research group On Device (via Cult of Mac), Apple's rating slightly dipped to 7.65 from 7.75. The slight decline in customer satisfaction is most likely due to disappointment over Apple's new Maps app. Good thing for Apple that Google is rumored to be working on a new app for the iPhone and iPad.
On Tuesday, Executive Chairman Eric Schmidt said Google had made no move towards creatig a Maps app for the App Store. However, unnamed inside sources told the New York Times a different story, claiming Google is indeed in the process of developing a maps application for iOS devices. The app will hopefully be ready by the end of this year. But why the delay? Google had no problem replacing the booted stock YouTube app with a new standalone app a few days before iOS 6 was released.
An article published today by the Financial Times reports that Apple is in the process of exploring offering unlimited music download from iTunes at no cost to customers who purchase an iPhone or iPod. The concept is basically the same as the Nokia "comes with music" program which the handset manufacturer offers in partnership with Universal Music.
Essentially, either program would allow customers, who have purchased a handset or MP3 player at an inflated price, to download unlimited music and keep that music