Top 10 iPhone 5s Problems, Issues and Complaints

The iPhone 5s represents several firsts for Apple and the smartphone industry in general. Not only does the device feature 64-bit architecture, but the latest iPhone integrates a fingerprint sensor and independent M7 motion coprocessor. With new technology there's always the potential for bugs to surface after the latest hardware gets into the hands of users everywhere.

Apple iPhone 5s three colors

Of course the iPhone 5s is no different, and while reviews have been overwhelmingly positive some users have reported problems. Complaints and issues can always be brought to Apple's attention either in iPhone support communities or at the retail store Genius Bar. Besides troubleshooting, keep in mind the iPhone 5s comes with a one-year AppleCare warranty. Usually devices can be repaired or replaced in-store.

So what are the major hardware and iOS 7 software issues facing iPhone 5s owners? Here's a list of the top 10 iPhone 5s problems, issues and complaints.

1. Sensor calibration problems

Some iPhone 5s copies are exhibiting symptoms of incorrectly calibrated sensors. Namely the compass, level, gyroscope and accelerometer. This means the data from these sensors doesn't appear quite right. It's not clear whether this is a hardware issue or iOS 7 problem, however Apple has been replacing affected units under warranty.

2. Apps crash more often

Reports indicate that apps are crashing twice as often on the iPhone 5s as they typically do on the iPhone 5. These are likely growing pains due to the 64-bit architecture of the iPhone 5s. There have also been reports of a blue screen of death (BSOD) which results in a reboot. While there are no specific fixes for the issue, developers are optimizing their apps for the new device. In the meantime, keep in mind the crash rate has only increased to two percent.

3. Apps automatically logging out

For some reason some iOS 7 users are noticing they have to log into certain apps repeatedly. This inconvenience could be related to background app refresh. Some developers have removed the feature to solve this issue, however iPhone 5s users can try turning off background app refresh themselves under Settings -> General -> Background App Refresh.

4. iMessage issues

Since the adoption of iOS 7 there have been reports of iMessage problems from some users. While not necessarily iPhone 5s-specific, these problems can affect communication between iPhone owners. Be aware of the fact that iMessage might not work properly if the iPhone 5s attempts to connect with a device experiencing these bugs. Leaving the option to send a normal text message as a backup can help by going to Settings -> Messages -> Send as SMS.

5. No NFC capability

The iPhone 5s does not include near field communication (NFC) hardware. Although analysts have expected Apple to eventually integrate the technology into its devices, the company may never offer an iPhone with NFC. With proprietary products such as AirDrop, Passbook and Touch ID, Apple likely has its own plans.

6. Fingerprint sensor limited to Apple apps

While Touch ID can be convenient, the system is limited to authorizing Apple purchases and making the passcode login experience more convenient. With privacy and security concerns in the public eye, Apple has no plans at the current time to open the Touch ID sensor to third-party apps. This could mean that one of the flagship features of the iPhone 5s remains limited in scope for some time.

7. Camera specs

The iPhone 5s continues Apple's commitment to stellar image quality and top-notch camera and video features. The addition of slow-motion, True Tone flash, and software improvements continues this trend. Despite all of this, some observers are disappointed that the iPhone 5s camera is not a bigger leap over its predecessor. While the image sensor has larger pixels, it remains at 8 megapixels. The f/2.2 aperture is larger than on the iPhone 5, but it's not the largest available on a smartphone.

8. Screen size

Apple's Retina display might top the charts for quality, but there are always detractors who point to comparable Android handsets and their much larger displays. Rumors that Apple is testing a larger iPhone display are floating around, however when it comes to the iPhone 5s the display measures 4 inches diagonally. This is identical in size to the iPhone 5, which Apple contends makes the device easy to operate with one hand.

9. Motion sickness from iOS 7

Parallax can be an interesting effect, taking advantage of the iPhone 5s A7 processor to give the iOS 7 home screen a 3D look. Only problem is that some users are getting nauseous when using their phone. Other animations can have a similar negative effect, such as zooming into an app screen when launching the software. Click here to learn how to turn off the parallax wallpaper motion in iOS 7.

10. Low inventories and long wait times

Current wait times for an iPhone 5s range from 2-3 weeks when ordering from Apple's online store. Much like its predecessors, the latest iPhone is in high demand. Likewise Apple's tough production standards and tight release schedules are keeping the iPhone 5s in short supply. Gold iPhone 5s models are in particularly high demand. Check out this online tool to see live Apple Store inventories for the iPhone 5s.


You missed that the voice mail application locks up and makes us waste our time managing voice mails, when it could auto manage by deleting oldest messages automatically to make room for new ones.

My name is Pairuch Srinakarin.
I complain about your auto message correction.
You have ruin my business business by your automatic message correction system.
I send my new business partner in Thai language "ขอเปลี่ยนเป็น วันศุกร์ 16.00ครับ ช่วยconfirm. ด้วยครับ" but your automatic message correction says "ขอเปลี่ยนเป็น วันศุกร์ 16.00ครับ ช่วยconfirm. ด้วยตัวเอง" that is very impolite in Thai language. "My new business partner does not want to talk to me any more."

I did not realize that the automatic correction system is working. I have sent message with the rough wording. "My new business partner does not want to talk to me any more."

I have lose business because of the bad system.

I will not use your iPhone forever.

I will tell my friend in my facebook(, that have more than 6,000 friends, about your stupid system.

Have a nice day.

Pairuch Srinakarin

Hey I know this is off topic but I was wondering if you knew
of any widgets I could add to my blog that automatically tweet my newest twitter
updates. I've been looking for a plug-in like this for quite some time and was hoping maybe you would hage some experience with something like this.
Please let me know if you run into anything. I truly enjoy reading your blog and I look
forward to your new updates.

Hi. I have iPhone 5s, bought it on Feb 6th. after 4 months I got weird thick blue bar on the screen which will be scroll over frequently. I took it too Apple Store. even am facing whatsapp connectivity problem always. they have replaced me with New Cell. I was quiet happy. But in new cell also has whatsapp connectivity problem. but Apple store say that this is application problem. they did software reset / reinstalled. still the problem exists. :( really bad experience with iphone.

I'm very disappointed with the keyboard and the auto correct is pathetic!

when I first bought my iphone s, I loved it. then I down loaded the ios software. now my phone locks up on everything. this phone sucks, and now a piece of shit. thanks for screwing my phone up. im buying another phone next month,and it sure as hell isn't going to be an apple.

Sometimes iPhone5 hang while i'm using safari.
Anyways check out ipad cases here -

I have used iphones now for some time. Generally, I really like them but I am very disappointed in the new iPhone 6. Ok, you have two versions yes, one, as big as a TV set. Hmm? how convenient is that in your pocket? The other, smaller, but still too long to fit into a pocket. Instead of making the size change, why didn't apple change some of the important stuff like making it possible to delete photos from your camera roll or photo stream without deleting them from your phone completely. Why don't they make it easier to go back in a text to make a spelling correction? Why don't they give you more space for voicemails? Why do we need to do software updates so often? Build us a phone that works. If I wanted a large flatscreen to carry around in my pocket, I would go buy one from The Brick!

My daughter is very impressed with your company MTN and bought a S5 about six months ago. Her charger broke and I went to a MTN shop yesterday where I was told that this is a problem and they do get numerous issues regarding the chargers. I was going to go over to MTN but my experience with yes was bad, as I feel how can such an expensive phones charger broke within nearly six months. I had to buy a new one for R399.00 which is ridiculous. At the shop they just told me this is how it works. I was so unhappy and felt that if this is how they treat you, then I will rather stay with my company. I also told my daughter with her previous upgrade she also had problems with her cell, and at that stage I said to her to change companies, and know this again. I am very disappointed in this and I hope there is something you can do about this otherwise I will put this on Hello Peter. I feel this phone is so expensive then you have to get value for what you pay.

hello, my name is ezhous dante s
I'm from Indonesia.
i wanna complain about my brother's new apple iphone 5s.
he bought his new cell phone about 2 weeks ago.. but it's connector out had a little problem, sometimes charged and sometimes don't. And then he went to the apple store, he had complained about it, but my brother's cell phone didn't replaced with the new unit. My brother was very unhappy with this, so i wanna ask how the real rules about the guarantee. Please replied my message, don't make us dissappointed with this.

ezhous dante s

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