Troubleshooting

When your iPhone drops calls left and right even with a strong signal indicated, there are a few things you can do to correct the problem:

1. Turn your iPhone off once a day for 30 seconds. This will reset its communication with cell towers in the area.

2. Turn off 3G service and use EDGE. Settings -> General -> Network -> Enable 3G. Users have experienced more voice stability with EDGE in some areas.

3. Call your service provider. They will know if cell towers are degraded in your area. Your carrier can also file a report for network technicians to investigate.

Sometimes an iPhone app will become unresponsive, and no matter what buttons you press or where you touch on the screen nothing happens. In this event, sometimes it helps to force quit the application.

Apple has made some changes with the iPhone OS 3.0 firmware and the iPhone 3GS release. Those with older iPhones will remember that to force quit an application you could just hold down the home button until the app exited.

We've been getting numerous reports of users, who have attempted to sync their iPhones after the latest iTunes updates (7.4.x), finding that iTunes shows space on their iPhone occupied by something specified only as 'Other'. Often, this space may be only small amounts (a few megabytes), but we have received reports of 'Other' taking up as much as 4 gigabytes.

Unfortunately, scouring available information sources and speaking with Apple hasn't led to any type of easy resolution.