customer service

Only 1% of iPhone Owners are Dissatisfied

Apple's incredible success in moving iPhones could be due to one statistic. According to pollster ChangeWave, a whopping 99% of iPhone users call themselves "satisfied" or "very satisfied" with their device. In fact, those reporting "very satisfied" made up 74% of respondents.

This blows away RIM, with only 43% of users reporting they are "very satisfied" with their BlackBerry. Apple has jumped from holding 17% of smartphone market share one year ago to 30% today. The iPhone is hot on RIM's heels, as the BlackBerry has 40% of the smartphone market.

iPhone 3G Inventory Shrinking at AT&T, Vodafone

Vodafone Australia has officially been notified by its distributor of the iPhone 3G that the 16GB model is an EOL (end of life) product. Only a few weeks' supply is left and the model will be discontinued when these are sold.

Further signs point to the impending release of a next generation iPhone, possibly by July 17th. According to sources who have contacted the company, AT&T is drawing down current iPhone model inventories and has no plans to restock.

Unhappy with iPhone 3G Service? AT&T Says Break Your Contract

Would you pay your full cable bill if there was static on the screen all month? Buy a dozen eggs if three of them were broken? How about paying $30 a month for the same service that others get for $20 a month?

This is exactly what I pay for a service I can't use. I love the iPhone 3G, but I can only use the EDGE network. I leave the phone set to EDGE because it works. The moment I switch over to 3G, data latency times shoot through the roof, voice quality decreases noticably, and calls drop every five minutes.

iphone 3G network dead

Apple and AT&T both deserve kudos for pioneering such an outstanding new product. I am willing to be patient with their growing pains. The network is going to be a perpetual work in progress. But it's not right to force me to pay for something that doesn't work. See, if I had an original iPhone, my data plan would be $20 a month and limited to EDGE. As it is, I have an iPhone 3G with a $30 data plan limited to EDGE.

I continue to try and use 3G at least twice a week to check up on the network but there has been no improvement. Various customer service representatives at AT&T have listened to my story. Of course I've updated to 2.0.2. Yes, I've rebooted my phone. A million times. No, not just using the sleep button. Yes, I've held down the home button and sleep button to reset. Nothing works. Nothing works except for EDGE.

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