How to fix Gmail incorrect password/user name error on iPhone?
Sometimes the iPhone mail app will intermittently stop getting Gmail and the dialog box below will appear. The message "The user name or password for imap.gmail.com is incorrect" can show up even if you have made no changes to your Gmail account settings on the iPhone.
Here are instructions on how to fix this problem should it occur on your device:
1. Quit all mail clients that are accessing the affected Gmail account. This means the Mail app on the iPhone and any other place you are accessing your Gmail from such as a computer.
2. Open Safari on the affected iPhone and navigate to this page: http://www.google.com/accounts/DisplayUnlockCaptcha
3. Enter your full Gmail address, password and type the characters you see in the picture. Touch the unlock button to verify your account.
4. Open the Mail app and your Gmail access should be restored.
Thanks a bunch!
Worked like a charm! Thank you!
I followed your instructions and when I got to the unlock capture page but is only asked for my email and password. Then after submitting it went to a page with a verification link to click. I clicked it and it said my account had bee verified and that the verification only lasts ten minutes. I tried to set up my gmail again and got the same message, the imap thing you have above. What am I doing wrong?
I had the exact same problem. Recently I put extra protection on my G-mail account by putting a "2-step verification process" on my email account. This will keep you from checking your G-mail on your phone. I went (on a computer) and logged on and took that off I instantly was able to access my emails on my phone. I didn't have to put a password in or anything. I just clicked onto the app once I did it and all my emails were there :)
Perfect that was the solution, thx
https://accounts.google.com/b/0/IssuedAuthSubTokens#accesscodes
New code.
I did the same thing and it worked perfectly !! Thanks a bunch. Two days to figure it out :( . Now it is solved.! :)
Anyone using Google's 2-step verification will have to generate a new app-specific password and enter THAT in Settings > Mail > (account) instead of their own password as the incoming and outgoing passwords. Works like a charm.
Brilliant! You're a lifesaver!
I was able to log into my with the google generated password because i have the 2 step verification thing on my account as well. Thanks for helping me because I was about to send this iphone back!
Im new to the iPhone thing
[quote]Anyone using Google's 2-step verification will have to generate a new app-specific password and enter THAT in Settings > Mail > (account) instead of their own password as the incoming and outgoing passwords. Works like a charm.[/quote]
YES! Thank you so much! You are absolutely correct. If you have created the 2-step verification sometime in the past you will need to use this password and not the actual password that you use to log in from a PC.
Thank u, worked like magic for me too :)
Thank You So Much!!!! I was starting to get VERY frustrated after a good hour and fifteen minutes of trying!
When you say "App specific password", what exactly are you referring to ? I have 2-step verification on and cannot login to gmail from iphone5.
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It worked. Thanx
This worked for me as well. In fact, the rep at apple care sent me to the same web site.
However, although it fixed the problem yesterday, today it is back. I repeated the same fix and I was able to collect my gmail from my iphone again.
I am concerned that I will have to do this every day now, even though I have had my phone for a year and a half now and never had to do it before yesterday... Anyone else having this problem?
Hi Jon,
I have the same issue- did you find a solution? Thanks, Katharine
Thank you. I have beeN trying for days to fix this!!
I wish I came here first. This problem has been driving me crazy too! Problem solved!
Didn't work for me...
This one worked for me. You need to disable the TWO steps verification process in your google or gmail account.
http://support.google.com/accounts/bin/answer.py?hl=en&answer=185833
None of these fixes worked for me. Can access on WiFi but not on 4G (keep getting error notice). Any suggestions?
Perfect mate, thanks!
Amazing! Worked on the first go. Took only couple minutes.
Thanks for the post.
You've given me a real sense of accomplishment, cause I'm usually such a technically challenged guy... and also cause it's the first time I've ever tried to solve one of these mysterious things on my own!
Give credit where credit is due.
Thank you very much for your assistance. It truly was a lot of help and just like many people have already written, it worked "first time".
Again, my sincere "Thanks" to you.
Tui
Thank you so much! I finally have my gmail and calendar back on my phone! It was driving me crazy, but this worked perfectly!
Works on my Android phone too. Thank you! Have to do this pretty frequently though, every other day or so the problem comes back.
Beautiful. Worked instantly. Thanks so much
Thank you very much. This solved the problem!
it worked! Thank you.
AWESOME!! CHEERS
Garbage! This solution does not work and at best is a temporary solution! Will someone please post an actual accurate solution to this issue. BTW, changing to imap.googlemail.com also is only a temporary solution. On the old 3G phone you could also turn the calendar on and off from the gmail settings and then go back into the mail app and you would have access again, but on the 4S I bought last month that solution no longer works. The problem WILL come back at random intervals. It almost looks deliberate that Google is messing with iPhone users...things that make you go "hmmmmmmmm!"
actually i don't know if this helped... I have 2 step protection on my phone and this worked
http://support.google.com/accounts/bin/answer.py?hl=en&ctx=ch_b%2F0%2FSmsAuthConfig&answer=185833
WoW! Fantastic! Thanks a lot!
Here's my solution: http://www.youtube.com/watch?v=mP0UaTMxGCY&hd=1
This didn't quite work. What I had to do was:
1) Delete the old account on the iPhone
2) Visit the https://www.google.com/accounts/DisplayUnlockCaptcha page on a PC
3) Login then follow the directions. It gave 10 minutes to reset the account on the iPhone
4) I set the account back up but (in this case) because the iPhone sends from a different address to what it receives from, the initial account email is the one it needs to send from (ie. joe.blogs@reply-from.com) then the incoming imap account is the normal google account (ie. joe.blogs@gmail.com) and then importantly, the outgoing smtp account is also the normal google account (ie. joe.blogs@gmail.com) one. The password is your normal gmail joe.blogs@gmail.com password.
We also have SSL set to on.
As a matter of interest, when I tried setting up the iPhone mail account through the normal GMAIL quick set up, it worked BUT it meant the iPhone lost its ability to send from a different email address to that of the Gmail account (which is critical in this case). I am wondering if people still having problems are doing this (ie. sending from a different email address to that of their GMAIL account) and in part of the iOS 6 upgrade, Apple played with some settings?
Anyway, all appears to be working now.
Cheers
This did not work at all.
Thanks a Ton!!!
The Solution really Worked out.
Browsed the http://www.google.com/accounts/DisplayUnlockCaptcha and it has redirected me to gmail login page.
Provided my credentials and it got verified with a message stating the information of the account will be saved in less than 10min
I have deleted the account and added again. It worked out :)
I tried this, but no luck.I keep on getting the "cannot get mail error even after doing the captcha thing
Thanks to the person that came up with this information.
It really helped me alot
My emails are back to normal again , and all thanks to you.
Here is the answer to all of your problems:
Connect to your gmail account on a computer and
go to this link http://support.google.com/accounts/bin/answer.py?hl=en&answer=185833 .
Add a specific application and name it "Gmail Iphone" for example and then use the password they give you to create your gmail account on the iphone app.
This WORKS! I tried everything and with 2-party verification - this is the solution.
http://support.google.com/accounts/bin/answer.py?hl=en&answer=185833
Thanks!
This WORKS! I tried everything and with 2-party verification - this is the solution.
http://support.google.com/accounts/bin/answer.py?hl=en&answer=185833
Thanks!
Me problem password
I did what MJ suggested (delete gmail account on iPhone, go to that web site where you have 10 minutes to fix things, then add back the gmail account.)
It worked and it also moved the gmail to the bottom slot, so it is no longer my default, which is what I wanted.
L
Fantastic. It worked!
Hi All,
After searching more, i have found the solution. I had to goto gmail on my laptop and then to settings after logging in. In the settings, there is a option to generate password for a device. A iPhone was listed as approved device. I clicked revoke and then generated a new password for new device. That password worked very well on my iPhone and it is great. Thanks for reading this.
Thanks for all of the help. It worked just wonderfully!!
This works!! Thank you so much!