How do I use Business Chat on my iPhone?

Apple introduced Business Chat in iOS 11.3. It is currently in beta so functionality may change. Business Chat allows you to talk with a customer service representative through iMessage for any participating business.

You can identify a participating business by the Messages icon next to their name in Spotlight search, Siri, Safari or Maps. To start a chat thread, just tap the Messages icon and you will be taken to iMessage where you can then chat with a representative for that business.