iPhone Activation Problems Plaguing Countless New iPhone Owners

UPDATE - July 11th, 2008: If you're looking for information on activation issues plaguing iPhone 3G owners, visit the following link: Not Again: iPhone 3G Release Plagued by Activation Problems.

Does the following sound familiar: you rushed home with your new iPhone, plugged it into your computer, loaded up iTunes, and started zipping through the activation process. After selecting a plan, perhaps setting up an iTunes account, and agreeing to a few sets of terms - you were just about ready to use your iPhone. Then, it happened. "It", in this case, refers to the "your iPhone activation requires additional time to complete" message that seemingly countless iPhone customers have received.


Subsequently, users who receive the wait message receive an email from Apple's iTunes store which states the following: "AT&T is now processing your activation. You will receive an email confirmation once your activation is complete."

There are mixed indications from AT&T about what is causing the delays. AT&T representatives have suggested individual account issues, overwhelming activation volumes, and delays related to porting numbers from other networks. Though most customers who have actually gotten to speak with AT&T customer service (hold times are over an hour in most cases) report being told they can expect a 2-6 hour wait, some have reported being told they may not have their iPhones activated for 24-72 hours.

Most customers who are in the activation waiting period have also already had their existing phone's service disabled by AT&T, further increasing the frustration involved in waiting.

It's worth mentioning that the iPhone is, in a sense, useless without activating it. Short of being able to make emergency calls, there's little one can do with their new iPhone except play with the unlock slider on the "Activate iPhone" screen. And folks, despite those who might feel like it is, your iPhone not being activated is NOT an emergency - so please resist the urge to call 9-1-1 and complain to them. Besides, they can't help.

For those of you that have contacted iPhoneFAQ looking for answers to these activation issues, check back to this post, we'll update information here as it becomes available.

(Updated - June 30th, 11:20am EDT) AT&T customer service has indicated that pre-existing AT&T customers waiting for activation with their previous phone already disconnected can remove the SIM card from the iPhone, place it in their other phone, and use that for calls while waiting for thieir iPhone activation email. According to AT&T, doing such will not interrupt or affect the waiting activation.

Disclaimer: we're not supporting this information from AT&T or suggesting you do anything but wait. However, for those of you who may need to place urgent calls, this may be an option to exercise.

(Updated - June 30th, 11:08pm EDT) At this point we've been lucky enough to get the two iPhones we've been struggling with getting activated actually up and running. Unfortunately, there isn't one particular solution we can suggest to any of you. Both are live now as a result of one thing and one thing only:Â persistence.

Each phone took over 24 hours and 10 calls to AT&T to get activated. On almost every call, the AT&T representative on the other end identified some culprit or another holding up the process. We're confident, at least with these two particular phones, that without interaction with the AT&T staff, activation would not have completed.

Be sure to do the following:Â get your order number (even if you didn't get this in email, a rep should be able to give it to you), ask about "holds" on your account, verify IMEI and SIM card numbers, make sure nothing on the account is "awaiting verification". Keep checking your activation status and speaking directly with iPhone activation support.



You Guys have kept me sane and calm through this whole iphone activation disaster. I'd like to hear from Mark in Jersey if it is worth the wait. I am a 60 hour plus person too and am on hold again. Just for other bloggers who might see this these are the numbers I have called so far. 877-800-3701; 877-419-4500; 877-777-4189; 800-331-0500; and had a return call from customer service on my caller id of 678-721-1456. I must say that all of the agents I have talked to have been pleasant although none have yet been able to get my phone activated. Thanks to all who have posted on this page, at least I have not felt alone in my misery!

66 Hours and still waiting. This is getting a little ridiculous! And everytime I call they tell me "Well you should be up and running. Everything in our system says your activation is complete" Then they tell me to wait 6 hours and try again. I am convinced this is not going to work any time soon! :(

I just ask for a supervisor as was suggested above. After waiting, I was politely connected to someone at Apple who was told I have a problem with itunes. WHAT?*?*?*? I politely told her my situation and she transferred me to an AT&T line where I am currently holding. The approximate wait was 15 minutes, I am now at 30 minutes and still holding. Anyone have any new suggestions???

Finally got and agent put me on hold again.

Guess what--they told me someone was working on my account, there was nothing she could do. Wait about 2hrs and call back. I have been working on this 62 plus hours talked to more than a dozen agents and been on hold about 13 hours of the time I have been trying to solve this. I am giving up and taking this ibrick back.

After waiting three days an AT&T supervisor finally told me that my existing AT&T plan (I’m eight years with AT&T) can not be upgraded for the I Phone. The new plan is of course more expensive and offer less minutes. With other words I’m now treated as a new AT&T costumer.
Thank you AT&T for misleading your old loyal customers in your advertising. I can hardly believe that Apple made an exclusive contract with such an unethical telephone company.

got the email confirmation at 3:22am. finally activated. iTired, it's true, you have to have the latest version of iTunes, so if you have not returned it yet, then update your iTunes.

Dear Mr. Steve Jobs - Thanks for the iNightmare


Dear Mr. Steve Jobs,

Since news came out of the iPhone, this was one of the few gadgets I was looking forward to purchasing. Normally, I wait for the 2nd version to come out so all the bugs would get worked out but I figured you did your research and testing and wouldn’t release a product like a cell phone that doesn’t work properly. I was even interviewed by my local paper in anticipation of the iPhone.

Like thousands of others, I waited in line for an iPhone on Friday because I believe in your product.I headed to a little known AT&T store in my city hoping that I could get in line. I figured I would be about the 20th place or so. When I arrived at about 3:00 p.m. on Friday after work, I found the line to be quite short with some very nice people waiting. My number was 17!

So as we chatted and discussed the iPhone, the AT&T store closed up prompting at 4:30 p.m. We all stared through the window like children at a toy store, watch them set up the new displays. The couple in front of me were very nice. The Husband told me he was in the military and that he wanted to get this phone for him and his wife that way they could send each other pictures when he was away on duty and vice versa.

Six o’clock came and they let in 5 people at a time. Finally, they got to me (within about 20 minutes) and I got the 8 gig iPhone. As I made my purchase I ran home to hook up with iTunes so I could activate my phone. It was working within a few minutes. The interface was slick, texting was fast, sound was decent but the speaker was a little disappointing. So I tested the video by downloading an episode of Lil’ Bush. My sister’s kids liked the fact they could watch a video on the phone and thought it was cool.

The phone worked great until Sunday at 11:45, when it completely froze up on the main menu.

This is where the iNightmare begins.

I tried removing the SIM card to reboot the phone. I left it on the charger for a few hours too. Nothing worked. Just a frozen screen stuck on the main menu.

So I headed back to the AT&T store to return the phone. I did not want another phone nor did I want to keep the service with AT&T (I switched over from Sprint).

This is my business/personal phone. All my business contacts have this number.

As I walked into the store, the store manager looked at my bag and had that look like “Here comes another one”. So while I was trying to return the iPhone (or should I say iDud!). The lady insisted that they remove the SIM card and that I needed to charge the phone. It was very obvious that this was a software issue and not charging issue as the phone was on the charger for quite some time.

AT&T charged a ´restocking´ fee, which I was NOT notified about at the time of purchase (so until I get my number back up and running, I will not do anything about that restocking fee – but I will fight it in small claims court of I have to). The manager and her supposed tech ‘guy’ were trying to fix the phone telling me I needed to charge it. I told them that it was fully charged. They still insisted that I keep the phone. Low and behold, the guy in front of me in line on Friday (the Husband of the couple) walks in with two iPhones in hand. He was returning them both for the same problems I had with the phone.
My girlfriend felt so bad for me that she wants to take me to dinner tonight because of this whole mess. We immediately went over the Sprint store to purchase another phone for me and get my service back up and running.

Now AT&T did not release my old telephone number. So this Monday morning, I have been one the phone with both AT&T and Sprint on three-way to get my telephone number back. AT&T said it would take three business days. THREE DAYS to get MY number back from AT&T. This is my business Phone number!!!

Now I am reading the stories about all of the activation complaints. So I emailed the writer of my local paper that did a story on me and I will show him all the receipts and my phone log so he can see what I have been through. I am not the only one with this problem.

Old Chinese saying “Be careful what you wish for”.

Lesson learned. Thanks a whole lot Mr. Jobs. Apple Sucks! You should rename it the iDud.

If you don't want to see $600 and time go down the toliet - don’t buy an iPhone.

This has turned into the iNightmare!

i know im a little waiter, but after 20 hours, 3 phone calls to ATT and 8 to sprint here is what it took for my phone to come on.
-after 9 hours of pending i got an email saying there is a problem and gave me an activation id and phone number - it was the 3701 number
- i called the number and spoke to a rep who said he doesn't know whats wrong, other then sprint would not port out my number
- i called sprint to see why - after speaking to 7 different people, including a number port rep, all they all did was passed me off to someone else, but in reality they sent me back to the main menu. sprint if famous for the run around, pleased to be away from them finally.
- called att store - talked about returning phone cause i couldn't transport my phone number, guy at store said they had to, call 3701 again.
- called both 3701 and sprint at the same time, both wait times were over 15 mins. got sprint rep #8 first on phone 1 and she would look into it. finally someone in sprint was helping me, while on hold i got through to att person #3 on phone 2- she was very helpful. sprint came back and said that att wasn't putting port information through properly. i tell this to att person who is already redoing my account set up without asking. she said that the ATT store put in the wrong information. Put me in the Phila region when my number and my home are both in the NJ region. - att rep redid everything (about 20 mins) then my phone was working within 5 min.
- in the end - the att store screwed up my info which botched up my wait. att rep 1 - needs to go through more training, att rep 3 was great and is currently my hero, sprint reps 1-7 can get bloody noses, and sprint rep 8 can win in Atlantic City cause she at least tried to help me.

Store - Hamilton, NJ (Hamilton marketplace) - was where it all started for me

so if you are still having trouble, ask the rep to redo your account set up, im sure they will fix it. if they say no, talk to someone else until they figure out most of this chaos is done by poor training and knowleged from the ATT staff.

good luck
the end

Well, I got the activation e-mail, went ahead and tried to activate, now I have a new phone number with "NO SERVICE" what the hell?

dj thanks for the info, my itunes was already updated to the latest version. I still don't know what the problem is--the AT&T store is an hour away. I figurered at this point what is another two hours. I'll still have time to get there by five. Soooo they have until 4pm cst to get this thing going then, i'm outta here! Thanks again for the suggestion I REALLY APPRECAITE IT, even if it didn't work!!!!

I tried to purchase my IPHONE on business credit card, at the APPLE store. They would not let me unless I used my own credit card. Can live with that. Finally made the purchase and came home to activate it. Says can not activate with my type of account. We have a business account. We left Sprint to go to ATT for the sole purpose of the IPHONE. After 1 1/2 hour on hold I was finally made aware that we have to have individual accounts in order to activate the phone. What kind of crock is this that a business phone cannot be used under a business account??? This is the stupidest thing I have ever heard of!!! Why wasn't I made aware of this at the apple store when I was buying it? Obvious it was for a business!! Now it is open and I have to spend $60 to return it! They want us to change our account which will UP our monthly bill. Our ATT rep swore we would have no problems with switching. Now I am told att was not made aware of this business ordeal until the day of the phone going on sale!

60 dollars for no product, no service, no anything....I think I am in the wrong business, don't you? Steve Jobs must be a genius to devise such a legal scheme to take our money!!!!! By the way I am still on hold.

Still on hold but hopefully making progress. Seems to be they identified a problem first in my address. I used the full word south and street and they wanted s and st. Also, my name I regestered was Mary Smith and on my credit card it is Mary Jane Smith (fictional names are used here). They are correcting that mistake, I'll let you know how it goes along with how I did it if it works!

excuse the terrible grammar and spelling please, I am truly tired. Again I hit another wall and they have cancelled my order again. PLEASE tell me what to do, this is so frustrating. I have been told to wait for another cancellation confirmation which I might receive by 5pm tomorrow and then begin the process again.

ok here's the scoop. I was told by a guy named bob at 1-800-331-0500 that he would contact and activation specialist at 1-877-800-3701. He said that they had a speed dial that would push him to the front of the cue and would call me back when the call went through. I surprisingly received a call back 2hrs later. When I asked if he had had to hold the whole time he responded, "yes, but I didn't mind I get paid by the hour". My resolution from him and his Specialist was for them to cancel my account again. We all know who's Paying by the hour. Coincidentally, I had told him I was taking my phone back if he could not help me, so if it was not resolved by 4pm I would have to go. He amazingly called back just before four, gave me a glimmer of hope and kept me tied up until after my 4pm deadline to leave. Well, they will just have to deal with me the rest of the night.

I have an active phone, except for the fact that sprint won't transfer my number. The phone looks great, I love the functions, I just can't recieve calls, I can make calls. This is a sprint problem and they are getting on my nerves, I have talked to 4 different people in the sprint porting department and they can't seem to get anything done. We will see, but sprint, not att, is really starting to piss me off.

FINALLY, after 48 hours i'm activated. I called up the 3701 number today and was on hold for 1.5 hours...finally hung in despair. Got home and called 3701 at 6:30pmEST, heard the normal you have to wait 60mins for a human to pickup messages --about 14mins into the wait my angle with a keyboard picked up the phone. "Justine Monroe"

I was very nice and so was she, but I mad it very clear that its been over 48hours and i'm going to call my district attorney in NYC and TX where ATT is based.

So she put me on hold while she looked into the noted on my account, and came back to tell me that I had not data plan (even after I was on the phone with another ATT rep for 2hours that said he disabled my blackberry plan and manually put me on the iPhone data plan, UN_FU*ING_REAL!!!)

so about 15mins goes by...i'm on hold, she looking at my account working her magic, and while i'm on hold "I hear the BING of my MSN messenger" --Your IPHONE has been activated!!!!!!!!!

holy sweet purple monkey loving jesus!!!!...I never thought that email would come!!!!!

She came back and said "Sir, I have just activated your phone and cleaned up your account(whatever that means)

so I connect the phone to Itunes, and the famous "CLICK" blurted out of the IBRICK turning into a gorgeous IPHONE (kinda like a Butterfly), the infamous BLUE GLOBE screen is now gone as if i have been let past the 10foot thick steal door under 40 feet of concrete!

She even went as far to call me on another line to check that the number was working, sent me a test messages as well....What a GAL!!!!!

So, advice to other people still stuck...

A) call that 3701 number, that is the activation team and the only people that can do it, forget the other number..they will just transfer you to that 3701 number

B) If you have received the 6-digit number email, then call the 3701 number and dont let them bullshit you about you have to wait...they can activate the phone on the spot (mine was done in under 15mins)

Note* the above is true if there is not serious problems with your account. I already was a newer cingular customer(2.5months) that had a blackberry. I think it was my data plan that initially screwed up the ituned activation...and then it just got throw into the black hole because 90% of the ATT reps are complete idiots with the activation/setup(not their fault persey..they were not trained. If a rep tells you that you have to wait longer, ask for the supervisor...they are telling you that because that person does not know what/how to activate the phone. This is what was told to me...

Good luck guys...just hang in there if you can... i have to admit the phone is worth the wait..simply beutifull, great design and easy to use...and above all..the realworld surfing you can do with Safari is unreal!!!... nothing comes close...its finally the internet in your pccket..not some watered down version with all these other phones/service

After almost 68 hours my phone is now working. It took a grand total of 9 phone calls (3 cut offs, argh) and two trips to the apple store and one to the AT&T store. I ended up waiting on the phone, cancelling my account, and then going back and starting over. When I started over it immediately went through- instanteously!

CLEARLY there was such a major backlog of Friday people that it is much faster to just kill your account and start over. Good luck to everyone out there.

You can read my hell of the iBrick and AT&T nightmares at:


They got it!!!!!!!!!! Thanks jed black, because of you I gave it another shot at the 3701 number. I got another very nice agent Lily who put me in touch with my Angel Marcell Chaney! I told him we were starting to post angels on this website so Kudo's to all that helped!!!! but espically Marcell. My ibrick has to metamorphosized into an iphone. Let's just hope it lasts. Thanks to all who posted on this site I don't know how I would have made it without you guys. Word to all who are not yet activated, KEEP TRYING. I told countless agents today, it's ok if you don't help me, I'll keep calling until I find someone who does. I also told them in the beginning the only ugly word I would say to them would be iphone. GOOD LUCK to all!

Here is a timeline of my experience with the iPhone so far.

Friday, June 29th 9:05 PM: Purchased 8 GB iPhone at an Apple Store in about 2 minutes. I didn’t even wait for a receipt (they e-mailed it to me).

Friday, June 29th 9:40 PM: Followed all the steps in iTunes to activate my phone. Existing customer, just add $29.99 a month for the iPhone. Got to the Completing Activation page.

Friday, June 29th 10:27 PM: Received e-mail from iTunes stating, “AT&T is now processing your activation”

Friday, June 29th 11:00 PM: Called at&t to inquire about activating my iPhone. Was told everything was OK, just a high volume of new activations. I asked about having too many lines. Was told that it isn’t a problem because a number was already reserved (“if you got a number than don’t worry about it.”) Wait time 30 min.

Saturday, June 30th 8:30 AM: Called at&t to inquire about activating my iPhone. Was told that my AAA discount had to be removed from my plan before the iPhone would be activated. I attempted to remove it in iTunes, but I guess it didn’t work. I asked again about having too many lines and was told that that was not the problem and now that she removed the discount things should work. Total time of call 90 min.

Saturday, June 30th 1:18 PM: Received e-mail from iPhone_Activation_Support stating that my current at&t plan was not compatible with the iPhone.

Saturday, June 30th 2:50 PM: Received e-mail from at&t thanking me for my purchase and that they were processing my activation. I also got an order number.

Saturday, June 30th 3:30 PM: Called at&t to inquire about activating my iPhone. Wanted to make sure that the 1:18 PM e-mail wasn’t a different problem than my AAA discount. Had a very bad Customer Service Rep. After waiting for over an hour, she was rude, told me that I had too many lines (the first person to do so), and transferred me to Apple against my plea. I was extremely unhappy about that transfer (I wonder how many other people she pissed off over the weekend). I called back and was told that everything was fine and that my iPhone activation was working through the system. Total time of call 90 min.

Saturday, June 30th 9:30 PM: Called at&t to inquire about activating my iPhone. Was told wait for my activation and that nothing was wrong. Total time of call 60 min.

Sunday, July 1st 9:00 AM: After reading some forums about what other people have done, I called at&t to inquire about activating my iPhone. Was told that there was information missing on my order. After waiting for 1 hour and 40 min with the original at&t rep checking in with my every 2 min per his procedure, I was told by the person (who was suppose to get my missing info) that my family plan already had 5 lines and so the iPhone could not be added to my existing plan. When I inquired about canceling one of my lines, I was told that the department that handled cancellations was not open on Sunday. So after a 2 hour and 30 minute call, all I could do was wait until Monday when he would call me back (at noon my time) to cancel a line and then hope my iPhone would become active.

So after 36 hours and speaking to numerous people at at&t, I have gotten a different story from each person. Some of have sounded very knowledgeable, others have not; some have been very nice, others have not. At this point in time, I have no idea what to think.

Sunday, July 1st 12:30 PM: After more reading, I called at&t to inquire about activating my iPhone. The at&t rep suggested I cancel my original activation so that I can redo it as an individual account. She passed me to a different department that could cancel my activation. Why no one offered to just change my existing activation from family to individual, I do not know. Total time of call 60 min (mostly on hold).

Sunday, July 1st 1:27 PM: Received e-mail from iPhone_Activation_Support stating that my activation has been cancelled.

Sunday, July 1st 1:40 PM: After many failed attempts to activate my phone, I I called at&t to get help. Was told that I needed to go to a corporate at&t store to get a pre-approved credit check code (the first time that has been mentioned by anyone). I reluctantly drive to an Cingular store to get a credit check code.

Sunday, July 1st 2:53 PM: Received e-mail from iTunes stating, “AT&T is now processing your activation”

Sunday, July 1st 4:50 PM: Called at&t to inquire about the status of activating my iPhone. Was told that my iPhone activation was working through the system.

Sunday, July 1st 8:00 PM: After reading more forums about what other people have done, called at&t to inquire about activating my iPhone. The at&t rep grabbed my original number (and work order) and gave it an individual plan. She then put me in queue to the sync dept link my new number with the iPhone (and iTunes). After a 30 min wait, the new rep activated my phone and asked me to power down and power up and the phone should be working. It didn’t, but he still tried to call me. We got disconnected and he didn’t call back (even though the first thing he did was ask for a number just in case we got cut off). Total time on of call 40 min.

My frustration is magnified now that I’ve been given more advice from at&t at every opportunity. I could have cancelled an account on Saturday, but was not told of the problem until Sunday (in fact, I was told the exact opposite). I was told to cancel my activation, when in fact at&t could have changed my plan (or given me an individual plan). And know I have a cancelled activation that I am relying on and a new activation started this afternoon that I know nothing about.

Sunday, July 1st 9:02 PM: I had to call at&t back to follow-up on activation. Rep tried to call me, but said I needed to make a call first because the voice mail hadn’t been set up yet. If I could make a call, I wouldn’t have spent my weekend sitting in front of my PC calling at&t. Anyway, she transferred me to the activation group (again) and Lisa Hawkins told me that my iPhone is active and I just waiting for the last step (waiting in line to ride the roller coaster). Supposedly, all of my calls are documented in at&t’s system. Total time of call 35 min.

Monday, July 2nd 12:20 AM: I decide to document my conversations. I know that I’ve missed a few calls and my times may not be exact.

Monday, July 2nd 1:45 AM: After reading more posts, I called at&t to check to see if there were any errors in my activation. Transferred to Mark (supervisor) and he double checked the IMEI and ICCID. Had me remove the SIM card to verify it as well. He said that he was showing that my phone was active. I checked on att.com and saw the iPhone number. After a brief hold, he said that once I dock the iPhone it should start working. It didn’t. He told me to call a different department to troubleshoot the problem as he did everything he could. He said that they were closed now and I would have to call them tomorrow. Total time of call 30 min.

Monday, July 2nd 2:15 AM: Called the troubleshooting number just to see if they were open. On hold for 10 min, but they were open (one strike against Mark). Rep found that the SIM card was not working properly. She reset it and had me power off the iPhone and then dock it again. After doing that 5 times, but I was still 400 away from getting my SIM card activated. Total time of call 35 min.

Monday, July 2nd 7:42 AM: Docked my iPhone, but still was not activated. Called at&t troubleshooting number on hold for only 14 min. The rep was completely clueless. She had no idea about the differences of the iPhone. She told me to call 611 to activate the phone. When I told her that I was on the Activate iPhone screen, she said press yes or select. “Don’t you want to activate your phone?” While waiting for tech support, got disconnected. No call back. Called back and was told that the SIM card would not work until I sync’d with iTunes (so what I was up until 2:45 AM the night before was wrong). Was waiting for a supervisor until I had to go to work. I think it was this conversation Total time of call 90 min.

Monday, July 2nd 9:36 AM: Called at&t from work. On hold for over 60 min. Sara said the phone was “completed” but not activated. She activated it and guessed that it would start working the next time I docked the phone. I asked her to call me at noon at home to verify that the phone was working.

Monday, July 2nd 11:45 AM: Docked my iPhone, but still not activation. Sara did not call me until 12:55 PM. She said that according to at&t the phone should be active and that the Activations department couldn’t do anything more and that I had to go to Apple. She said she would call Apple to have them call me.

Monday, July 2nd 1:20 PM: Apple care tried to call my cell. I missed the call. Called my work as I was in the parking lot. And then called my home after I just left there.

Monday, July 2nd 1:30 PM: I called Apple care to see if they could help. They said I needed to leave the phone docked and it could take up to 72 hours. Wendy said she would call me at 6 PM to check up on me. She never did. But Wendy did leave a message for me at home saying that I should call the 3701 number and type in my order number for an update (when I did that after I got the message, it said your iPhone is active and fully functional).

Monday, July 2nd 2:30 PM: I spoke to the Apple Store manager (Paul) and he suggested I meet with a Apple Genius to see if they could help.

By the way, the two at&t people that were suppose to call me today to help with my activation never did.

Monday, July 2nd 8:30 PM: I went to the Apple Store to see if they could help. He plugged in the phone and said all he could really do is swap the phone. He did tell me that the according to Apple, my “at&t activated” phone was not active. We called at&t and got another person who didn’t know what she was talking about. After 30 min on and off hold (at one point she called the 3701 number and told me based on my order number my phone should be working). Then I got sent back to the queue. The guy I spoke to was of no help.

Monday, July 2nd 9:40 PM: Called at&t customer care. After going though the prompts, I was sent to business care. This was a concern as I don’t have a business account. Called another number to avoid the hold, but they couldn’t help with changing my account to an individual (family plan) account. It is now 11:14 PM and I’ve been on hold for 80 min just to try and remove the business icon off my account.

74 hours and counting.

wow 74 hours!! I read the usa today article saying a "small percentage were affected by activation.. uh I think it was more then a small percentage

I got lucky at 36 hours and the girl at the number that helped me called me back today as promised to make sure all was working well... so far so good.. OH an FYI though.. I called today to add the additional text message plan (not much of a texter before but this format makes it sort of addicting) guy took care of it and the second he did my voice mail account was erased including the two messages (the new one).. so be aware of that.

the phone was worth it.. although Saturday you couldnt have convinced me of that.. in my case I still am not sure what the hold up was.. I was a long time customer just moving a number.. so like all of you I got a different answer everytime I had a conversation

but if you can get it working.. its a joy.. I even found my house on the satillite map... lol.. hang in there!!!!!!

I would like to thank everyone for being so patient with us at AT&T Activations. We have been working day and night to get your iPhones activated for you. Many of us have put in long hours, worked our holiday weekend, and stayed overtime so that we could maintain the high level of service to our customers. For those of you that are still waiting, hang in there, we are still activating, and will continue to do so until they are completed. Again thank you.

Dear Wuzer,

Hang in there, I was a 72 hour person. Keep calling that 1-877-800-3701 number until you get a person that can solve your problem. The phone does seem to be worth the wait if you can believe that's possible. I have never owned a blackberry, I do have a palm, and this just blows it away to me. The graphics are awesome and the web browser works well. The keys do much better than anticipated. I am very happy now that it is activated. Just so you know, I am not writing this to rub it in that mine is finally activated, but as encouragement to hang in there and keep trying. I would have tossed in the towel around lunch today if it had not been for other bloggers on this page and apple's blog page. Most of the blogging I did on Apple's page was removed! They don't want everyone to see how long it is really taking to get these things activated. I wish you good luck.

My phone works except that I can't make calls, the reason for this is Sprint. I spent 48 hours angry with AT&T and then realized it was not them, even though their tech support people where not that helpful, not telling me the real issue. Anyway, I have called the Sprint port line 4 times with no success, some glitch that they say a tech support person needs to fix to port the number. Any ideas on what I can do?


I noticed that too.. sometime around saturday you could not longer make posts about this issue at the apple site... in fact I found it curious that it was read over 3000 times at that point but the posts were around 500 or so and the last one was late friday night or very early saturday.. I tried to post and it said "error" every time I logged in... guess they shut it down..

If AT&T is reading this (as indicated by the above post).. even though my responses were not always consistant I have to admit they were all unfailing polite.. not sure I would have been in their shoes.. I did have some great people though.. Jen, Shirley, Matt, Karen.. etc the only moron I had was adam who didnt hear I thing I said and kept wanting me to get a new number (I am in real estate GOMER with an easy number I have had for 8 years.. YEAH lets just give that up and reprint all my cards and flyers.. geesh!).. NOT a steller brain cell.. and whats sad is HE was a supervisor.

the girl Jen..called me today at 3:30 like she said she would to see if it was up and if she could do anything else.. it was nice follow up.

hang in there.. she did tell me they were getting close to everyone up and running.. its worth it.. believe me .. in a week this will be a distant memory and this board will be a few tumble weeds with nary a post :) it was nice to have it though.. !!!!! it was a great help among the insanity

As a current employee of the 3701, I want to reassure everyone waiting for their iPhones that we are working very hard to the best of our abilities to activate customers as quickly and painlessly as possible. We can only apologize so much, but please know that there are some reps out there that do care to assist you in every human way possible. :) We truly do understand how frustrated many of our customers may be at this time, but we're on your side, and doing all that we can to assist you.

Bull Shit

47 hours of the NoPhone(tm).
2 sleepless nights.
17 phone calls to AT&Tingular.
9 hours on hold.
2 many stories.
1 too many apologies.
36 dollars for "activation".

In the end...
1 amazing phone! Thanks Apple.

smartblond I agree all the employess were very Polite I had two supervisors that were idiots but I would like to thank Lauren, Brent, Jessie, Jessica, Jennifer, Petra, Robert, Laquisha, Nichole, Lily, Ben, and any others that were helpful. They were especiatlly helpful when they found out you were not another customer going to take frustration out on them! My husband is a realtor too, I got the phone to see if he would like it. Thank God we did not try to change his phone at the same time. The phone does seem to be amazing. I keep having to take it away from him! Looks like we will be buying another before long, but I am going to wait a few weeks at least for these problems to be resolved.