Apple has launched an iSight camera replacement program for iPhone 6 Plus users affected by failed components. Units eligible for replacement will produce blurry photos from the main camera, with images consistently appearing out of focus. In addition, Apple has identified a limited serial number range pointing to affected units. The iPhone 6 Plus cameras exhibiting the problem were sold between the initial launch date and January 2015.
A small percentage of iPhone 6 Plus cameras will experience the defect, however if your device is affected getting a replacement under the program is simple. To get the iPhone 6 Plus camera fixed at no charge:
1. To be eligible, it must be within 3 years of initial purchase.
2. Check to see if your serial number is eligible on the iSight Camera Replacement Program page here.3. Make sure there is no damage (like a cracked screen) that would impede camera replacement. If your device is damaged, Apple may need to repair the damage first. These repairs may incur a charge.
If the conditions above are met, and the iPhone 6 Plus camera takes blurry photos, the camera unit is eligible for replacement. The iSight Camera Replacement Program has details on how to proceed with the replacement process. Apple stores, authorized service providers, and Apple tech support are prepared to handle the camera swap.
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iPhone 6 cameras are not experiencing the problem, which could point to the optical image stabilization featured in the iPhone 6 Plus as the root of the problem. In any case, make sure to back up your device before taking it to Apple for a camera replacement.