How to fix iPhone 6 Plus 'Touch Disease'

iPhone 6 Plus Rose Gold

Some iPhone 6 Plus owners who have dropped their devices are experiencing a gray flickering bar at the top of the display. This visual problem is often accompanied by issues with the touch screen and gestures not working, in a bug that has been described as "Touch Disease". Although this is rare, enough customers have been affected by the problem that Apple launched an official Multi-Touch Repair Program for iPhone 6 Plus. So how can one get their iPhone 6 Plus touch screen fixed?

Apple has released details of the repair program, which applies to any iPhone 6 Plus device up to five years from original retail sale. This means at the current time all iPhone 6 Plus devices are covered since it launched on September 19, 2014. In order to qualify for the repair program, your device must meet these conditions:

  1. Exhibits display flickering or Multi-Touch issues after being dropped multiple times on a hard surface and then incurring further stress on the device
  2. The screen is not cracked or broken
  3. The device is in working order

If this sounds like you, Apple will repair the iPhone 6 Plus Multi-Touch problem for a service price of $149. The process can be completed through any Apple Retail Store or Apple Authorized Service Provider, however Apple cannot guarantee the $149 pricing at authorized service providers. You can also send in an affected device for repair through Apple Technical Support.

Make sure to back up the iPhone 6 Plus with iTunes or iCloud before the repair. Customers who have already had their iPhone 6 Plus repaired can contact Apple to receive a reimbursement for charges exceeding the $149 service price.

The Touch Disease issue was highlighted in August by an iFixit video describing failed touch controller chips as well as structural differences between the iPhone 6 Plus logic board vs. earlier models.