Square Enix Apologizes to Jailbreakers, Promises to Fix Deus Ex: The Fall

Jailbreakers who downloaded Square Enix's new game Deus Ex: The Fall on Thursday found a nasty little surprise, the action-based RPG would not let them fire their guns! Deus Ex is not the first app to block jailbreakers, DirectTV and a few others games also don't support jailbroken devices. However, Deus Ex is $7 to download, and Square Enix gave no indication that the game would not support the 7 million jailbroken iPhones and iPads floating around the world.

Deus Ex: The Fall

Of course, the jailbreak community responded quickly by releasing a fix called xCon to the ModMyI repo in Cydia, but not before Square Enix felt the backlash. On Friday, the Japanese video game developer issued this statement through Eurogamer:

“We have not been clear in our communication earlier this week when we launched Deus Ex: The Fall. We did not state clearly that the game would not support jailbroken devices and so we will be switching this off via an update, so that all the supported iOS devices will be able to play the game in the near future.”

“We feel it’s the right thing to do in this situation and apologise for any inconvenience this may have caused. No customer should be out of pocket when we were not clear from the start, so we’ll get the game updated as soon as possible so that everyone who wants to play Deus Ex: The Fall can do regardless of whether their device is jailbroken or not. As soon as this update is live we will communicate this via the Eidos Montreal Community channels.”

Square Enix also added this warning to the game's App Store description:

"Please be aware, the Deus Ex: The Fall play experience is currently restricted on jail broken devices. Do not purchase if you have voided your warranty and have Jail broken your device."

This may be the first time a major developer has apologized for disabling an app's features on user modified devices, but it is not the first time one has decided to reverse its stance on hacking. Redbox recently lifted its rooted Android ban after negative feedback piled up in the Google Play store.

Square Enix did not give a reason for its jailbreak block, but developers may be realizing they're leaving out a huge piece of the mobile population by restricting jaibroken or rooted devices.