What should I do if I'm involved in an accident while taking an Uber?
Pinning down Uber accident numbers is a hard one. Uber drivers drive way more than regular drivers so accidents per year are not an accurate representation of how safe ride share services can be. Ride sharing is also relatively new so Uber isn't eager to share this information, and insurance policy protocols and legislation are nonexistent. On the flip side, Uber drivers driving more than regular drivers also means they have more practice and are hopefully safer. No matter how safe Uber is or isn't, you need to know what to do in case of an accident. You can report an accident to Uber and request a refund by following these steps:
Before you report the accident to Uber, make sure all parties involved are safe, and notify the police and paramedics if necessary.
- Open the Uber app on your device.
- Tap the 3 lines in the upper left hand corner of your display.
- Tap "Help"
- Scroll down and tap "Trip Issues and Refunds."
- Choose the trip.
- Tap "I was involved in an accident."
- Share the details of your accident.
- Tap Submit.
Make sure you record the names and information of your driver, all other parties involved and any bystanders who saw the crash for your personal records.