This may come as no surprise to iPhone owners: AT&T ranks last out of the four major service carriers when it comes to customer satisfaction. Consumer Reports surveyed 50,000 wireless subscribers in 26 cities for the annual report.
The survey resulted in the following rankings and scores:
1. Verizon Wireless (75 points, largest carrier in the US)
2. T-Mobile (70 points, smallest carrier in the US)
3. Sprint (67 points)
4. AT&T Wireless (66 points, exclusive carrier of the iPhone in the US)
AT&T was ranked worst in 19 out of the 26 cities surveyed in the report. Problems cited by users included poor voice calling service, average messaging and email service, and poor customer service and staff knowledge. Texting was one bright spot in subscriber feedback.Even though the highly anticipated rollout of iPhone MMS service went smoothly, the company has been fighting an uphill battle for hearts and minds after a delay in launching the service.
AT&T is in the process of adding 2,100 cell towers to its network this year to improve service. The company often cites the heavy bandwidth use of iPhone owners as a difficult technical challenge.