customer service

AT&T Website: No iPhone For You

Yet another snafu in AT&T Wireless' public relations efforts has surfaced. Customers interested in purchasing an iPhone via the company's website in the New York area are finding that the product isn't listed.

Zip codes in New York City, northern New Jersey and Westchester County have had the iPhone removed as an option for online purchase. Representatives of AT&T have simply stated that distribution and promotion channels are periodically changed.

Only 1% of iPhone Owners are Dissatisfied

Apple's incredible success in moving iPhones could be due to one statistic. According to pollster ChangeWave, a whopping 99% of iPhone users call themselves "satisfied" or "very satisfied" with their device. In fact, those reporting "very satisfied" made up 74% of respondents.

This blows away RIM, with only 43% of users reporting they are "very satisfied" with their BlackBerry. Apple has jumped from holding 17% of smartphone market share one year ago to 30% today. The iPhone is hot on RIM's heels, as the BlackBerry has 40% of the smartphone market.

iPhone 3G Inventory Shrinking at AT&T, Vodafone

Vodafone Australia has officially been notified by its distributor of the iPhone 3G that the 16GB model is an EOL (end of life) product. Only a few weeks' supply is left and the model will be discontinued when these are sold.

Further signs point to the impending release of a next generation iPhone, possibly by July 17th. According to sources who have contacted the company, AT&T is drawing down current iPhone model inventories and has no plans to restock.

Unhappy with iPhone 3G Service? AT&T Says Break Your Contract

Would you pay your full cable bill if there was static on the screen all month? Buy a dozen eggs if three of them were broken? How about paying $30 a month for the same service that others get for $20 a month?

This is exactly what I pay for a service I can't use. I love the iPhone 3G, but I can only use the EDGE network. I leave the phone set to EDGE because it works. The moment I switch over to 3G, data latency times shoot through the roof, voice quality decreases noticably, and calls drop every five minutes.

iphone 3G network dead

Apple and AT&T both deserve kudos for pioneering such an outstanding new product. I am willing to be patient with their growing pains. The network is going to be a perpetual work in progress. But it's not right to force me to pay for something that doesn't work. See, if I had an original iPhone, my data plan would be $20 a month and limited to EDGE. As it is, I have an iPhone 3G with a $30 data plan limited to EDGE.

I continue to try and use 3G at least twice a week to check up on the network but there has been no improvement. Various customer service representatives at AT&T have listened to my story. Of course I've updated to 2.0.2. Yes, I've rebooted my phone. A million times. No, not just using the sleep button. Yes, I've held down the home button and sleep button to reset. Nothing works. Nothing works except for EDGE.

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