The ride sharing experiment has been a huge success offering an affordable and reliable option to public transportation and taxis. Companies like Uber and Lyft have elevated the overall experience and expectations of the transportation service by attracting helpful and personable drivers. Riders can help keep the high level of service by rating their drivers using Uber and Lyft's 5-star rating system. After each ride, passengers are asked to rate their individual driver and comment on their experience using the service. This encourages drivers to go above and beyond what is expected, and has caused many to be very creative on how they treat their passengers. Some dedicated drivers offer riders free amenities such as mints, water, and handi-wipes, while others provide phone chargers and even the ability to watch videos or play video games. However, as with any business that employs a large number of people there is also the occasional rotten egg.
You can use these tools if at any time you feel unsafe during a ride while using Uber. All other driver issues can be reported withing the app after your ride has concluded. You can report a variety of issues including unsafe/distracted driving, dodgy behavior such as a driver not matching their profile, drivers making unplanned stops, uncleanness, or just overall rudeness. Here's how:
- After the ride is over open the Uber app on your device.
- Tap the 3 black lines in the upper left hand corner of your screen.
- Tap "Help"
- Tap the map of "Your last trip."
- Select "I was involved in an accident," "My driver was unprofessional" or "My vehicle wasn't what I expected."
- Follow the instructions on how to report your incident.
You can click here to learn more about what to do in case of an accident while riding with Uber.
Remember, reporting unsafe and bad behavior helps keep the high level of professionalism we have all grown to expect from ride sharing services.