ChangeWave Research contacted 4,068 iPhone 4 users to get a detailed comparison of Verizon Wireless vs. AT&T Mobility services. According to the survey results, AT&T customers experienced dropped calls almost three times as often in the past 90 days as those with a Verizon iPhone 4. Whereas Verizon subscribers reported a dropped call rate of 1.8 percent, AT&T clocked in at 4.8 percent for the same question.
You might think these numbers would pose a problem for the AT&T customer service department. Actually, when looking at overall customer satisfaction with their iPhone 4, both companies came out even. Very satisfied and somewhat satisfied customers together made up 98 percent of respondents from both AT&T and Verizon.