iPhone repair

Almost a year ago Apple initiated a repair program for AirPods Pro. A small percentage of users with AirPods Pro manufactured before October 2020 reported problems with crackling or static noises, and Active Noise Cancellation not working properly. The repair program offers service to fix these issues once confirmed.

Initially the program covered affected AirPods Pro for up to two years after the first retail sale. Apple has quietly extended the program to three years, giving customers more time to discover and solve any problems they are experiencing.

iPhone speaker suddenly not working? A small percentage of iPhone 12 and iPhone 12 Pro models may experience a receiver module failure, leading to sound not working during phone calls. These "no sound" issues are covered under a special service program launched by Apple this summer. iPhone Pro Max and iPhone mini models are not affected by the problem.

A limited number of Apple Watch units might not charge after entering Power Reserve mode. Power Reserve normally saves the last of the battery life remaining by shutting down all features except the time. Pressing the side button in Power Reserve displays the time and a red low battery icon. When the battery gets too low, the watch will automatically enter Power Reserve.

After a few years, the battery life on AirPods declines as the lithium-ion cells inside reach too many charging cycles. If your AirPods frequently need to be charged after only a short time of active use, it's likely the batteries can't sustain required power levels. AirPods batteries are relatively small cells tucked into the bottom of the in-ear wireless headphones.

Apple has begun an iPhone 11 repair program to address touch screen problems in a limited number of units manufactured between November 2019 and May 2020. If your touch screen has been unresponsive you may be eligible for a free replacement display module. Only the iPhone 11 is affected, not the iPhone 11 Pro or iPhone 11 Pro Max.