In the world of smartphones customer satisfaction normally rises with each new OS update. The iPhone went from an average customer rating of 6.93 to an average of 7.7 when iOS 5 was launched. However, Apple has seen its first slip with customer satisfaction with the launch of iOS 6. According to the mobile research group On Device (via Cult of Mac), Apple's rating slightly dipped to 7.65 from 7.75. The slight decline in customer satisfaction is most likely due to disappointment over Apple's new Maps app. Good thing for Apple that Google is rumored to be working on a new app for the iPhone and iPad.
On Tuesday, Executive Chairman Eric Schmidt said Google had made no move towards creatig a Maps app for the App Store. However, unnamed inside sources told the New York Times a different story, claiming Google is indeed in the process of developing a maps application for iOS devices. The app will hopefully be ready by the end of this year. But why the delay? Google had no problem replacing the booted stock YouTube app with a new standalone app a few days before iOS 6 was released.